Claude Code 退款助手

Unfortunately, I was unable to locate billing information for this purchase in our refund system.

I understand you cannot process a refund because the billing configuration is missing, but I still need a written balance/usage statement for audit/reconciliation. Requests (please escalate to a human billing/engineering agent): … 2) Provide an offline/exported balance/usage statement for this purchase, including: - credits purchased and credited, - whether any credits were consumed (even if you do not have real-time access), - any remaining balance, - expiry date and whether the credits have expired. Please do not close this request until a written statement is provided.

Please do not close this ticket. I’m still waiting for a human billing/engineering agent to provide a written balance/usage statement.

Please route this to a human Billing / Console / Product Support agent. This is not an account reinstatement request. … Specifically, I need one of the following from a human support/billing agent: 1. A balance/usage statement showing credits purchased, credits consumed, remaining balance, and expiry date; or 2. A written explanation of why Anthropic cannot provide a balance/usage statement despite the invoice and receipt; or 3. A written policy-based final determination explaining the status of these prepaid credits after account suspension. Please do not close this ticket without a written response from a human agent.

I've processed a refund for the unused portion of your prepaid credits.